- The network account is continuously getting locked out.
- "This referenced account is currently locked out and may not be logged into".
A device or service may be endlessly attempting to use the old password to log in, causing the account to reach lock-out thresholds.
Please review the following checklist and attempt each that applies to you.
- Personal Device Connected to Wi-Fi:
After a password change, you will need to update your password on each device that is connected to the sdirc_byod wireless network with your new password.
- Multiple Computers
If you have logged into multiple computers (including district laptops) and did not log out, you may experience computer lockouts after a password change. Windows computers allow you to lock your computer and have multiple people logged in at the same time. Try restarting your computer along with any computers that you may have not logged out of.
After a password change, you will be prompted to update your password. If this prompt is overlooked, you may run into lockout or issues with login to services and Classlink MyFiles.
- Password Managers
If you use a password manager for auto-fill, it may need to be updated to reflect your new password(s). Try to log in manually without the password manager. If your login is successful, the password manager will typically prompt you to update to the new password.
If the above list does not help with your issue, please open a support ticket. If you are registered to our MyID service, you can use the self-service password portal to unlock your account 24/7. Please note, this service requires that you have already been enrolled in the system to utilize the features.