My extension is 5 digits long and looks like 20XXX If your phone extension starts with 20XXX, please open a support ticket, your phone is not fully setup. Please provide the extension the phone should be (if known) and the phone's MAC address. More information about finding your phone MAC Address can be found here.
The name on my phone is incorrect, how do I get it changed? Please open a ticket by using the support email address or the web form located on the helpdesk Please include the name and extension currently listed on the phone. If directed by your support agent, you may also need to provide the phone's MAC address. More information about finding your phone MAC Address can be found here.
Do you have any directions on how to use the phone? Phone user guides can be found on the Cisco Phone End-User Guides article.
Does my phone extension change if I change schools? Yes, each school is assigned a range of phone numbers. If you move to a different school, you will be given a different phone and extension number.
I am moving to a different school, should I take my phone with me? No, each school is assigned a range of phone numbers. If you move to a different school, you will be given a different phone and extension number.
Moving to a different room (within the same school), should I take my phone with me? Yes, if changing rooms within the same site/school your phone can be moved to your new room. Contact your local school Lab Manager/ Ed Tech for assistance.
My phone doesn't have a dial tone, what should I do? If your phone doesn't have a dial tone you will need to open up a ticket. Please provide the extension the phone should be and the phone's MAC address. More information about finding your phone MAC Address can be found here.
Can I send text messages with my phone? No, our phone system does not support SMS/MMS.
