Cisco Phone 7841 - Locating Phone's MAC Address

Your support agent may request you provide additional details about your Cisco 7841 phone in order to complete your support request. If you are using a different phone, please go to the Cisco Phone User Guides to select your correct model. 

How to locate the Phone's MAC address on at Cisco 7841

•  Option 1: Physical Label
  • Look for the white label on the bottom right corner of the phone.
    
  • Find and type the MAC address into your support ticket. In the example below, the MAC Address is 00B8B32C0412.
    
• Option 2: Using the phone's on screen display
  • Look for and press the gear  button on the phone to enter the settings menu.
  • Press the number "4" key  on the phone or use the scroll wheel  to select the "Phone Information" from the list. 
  • Under Phone Information, the MAC address should be listed. Record the MAC address and provide this information in the ticket. In the example below, the MAC address is 00:B8:B3:2c:04:12
  • Press the button under the "Exit" key twice to exit the menus.