Users may experience the error message “the proxy server isn’t responding” and “check your proxy setting relay.lsaccess.me:62313” when attempting to access the Internet using Internet Explorer 11. This issue does not appear when using Google Chrome or the Edge browser.
Error Pictured Below:
A workaround is to turn off the “Enable Enhanced Protected Mode” under Advanced > Internet Options for any user who requires Internet Explorer 11.
- Start Internet Explorer for the desktop.
- Tap or select Tools, and then tap or select Internet options.
- On the Advanced tab, clear the Enable Enhanced Protected Mode check box under Security.
- Tap or select OK.
For more details:
https://support.microsoft.com/en-us/help/2864914/enhanced-protected-mode-add-on-compatibility