Contacting tech support is easy with our Zendesk Ticket Center. The support system is your central place to request help for computer, phone, and software related issues. Within the system, we will route the ticket to the appropriate technical support team.
Note: Building maintenance will need to be submitted in the SchoolDude System. To submit a maintenance request, please contact your local site administration such as a Principal, Assistant Principal(s), or Administrative Staff.
The directions below walk you through the process of submitting a ticket using the helpdesk website. Alternatively, sending an email to support@indianriverschools.org will also open a support ticket in the system. To call a person for support, please refer to the district website for staff contact information and school assignments located here.
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Go to https://support.indianriverschools.org
Click the “Sign in” link in the upper right-hand corner. If the login box appears, please use the same username and password you use to access your computer.
Tracking/viewing your support requests
You can use the Help Center to track your support requests.
To track your support requests:
- Click your profile icon on the upper-right side of any Help Center page, and then click My activities.
By default, the page displays all requests that you have submitted.
- To filter your requests by status, select a request status from the Status menu.
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Open is a ticket that's been assigned to a support tech who is working to resolve it.
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Awaiting your reply is a ticket that's been assigned to a support tech, but the support tech is waiting for more information from you before resolving the ticket.
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Solved is displayed when work on the ticket is complete.
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- To search your requests, enter a search term in the Search Requests box.
- Click your profile icon on the upper-right side of any Help Center page, and then click My activities.
By default, the My Activities page displays all requests that you have submitted. - Click the link for the request you want to update.
- Add a comment to update the request.
- (Optional) You can add an email address to copy a user on the ticket
When you add a CC to an existing ticket, you must also add a comment.