Greetings are messages that callers hear when they reach your voice mail. You can have the following greetings:
- Standard greeting—the normal greeting played to callers when they reach your voice mail. This can be either the default system greeting ("Sorry, <extension xxxx>/<user name> is not available") or a greeting that you have recorded and chosen as your own standard greeting.
- Alternate greeting—the alternate greeting that is recorded by you and is turned on or off using the voice-mail menu. This greeting is used as an alternative to your standard greeting; for example, if you are on vacation, you can record a special greeting that is played to callers during the time that you are away.
To manage greetings:
Step 1: Perform steps in "Accessing Cisco Unity Express by Phone" to reach the main voice-mail menu.
Step 2: Press 4 to access the Setup Options menu.
Step 3: Press 1 to access the Greetings menu. Your active greeting plays.
- To rerecord your current greeting, press 1. See "Rerecording Your Current Greeting".
- To turn on or turn off your alternate greeting, press 2. See "Turning Alternate Greetings On and Off".
- To rerecord your standard and alternate greetings, press 3. See "Rerecording Your Standard Greeting" and "Rerecording Your Alternate Greeting".
- To hear all greetings, press 4. See "Reviewing All Greetings".
Rerecording Your Current Greeting
Step 1 After your current greeting plays, press 1 to rerecord your current greeting.
Step 2 At the tone, speak your greeting. When finished, press #.
Step 3 Your newly recorded greeting plays. To accept this greeting and continue, press #. To rerecord, press 1.
Turning Alternate Greetings On and Off
Step 1 To turn on or turn off your alternate greeting, press 2 in the Greetings menu.
Step 2 If your alternate greeting is turned on, the system plays your alternate greeting. Press 2 to turn off your alternate greeting.
If your alternate greeting is not turned on, press 2 to turn it on.
If you have not yet recorded an alternate greeting, or want to rerecord your alternate greeting, perform the steps in Rerecording Your Alternate Greeting.
Rerecording Your Standard Greeting
To rerecord your standard greeting:
Step 1 In the Greetings menu, press 3.
Step 2 Press 1 to rerecord your greeting.
Step 3 At the tone, speak your greeting. When finished, press #.
Step 4 Your newly recorded greeting plays. To accept this greeting and continue, press #. To rerecord, press 1.
Rerecording Your Alternate Greeting
To rerecord your alternate greeting:
Step 1 In the Greetings menu, press 3.
Step 2 Press 3 to rerecord your greeting.
Step 3 At the tone, speak your greeting. When finished, press #.
Step 4 Your newly recorded greeting plays. To accept this greeting and continue, press #. To rerecord, press 1.
Reviewing All Greetings
Step 1 To listen to all greetings, press 4 in the Greetings menu. Your standard greeting, alternate greeting, and current greeting play.
Step 2 You can perform the following actions:
- To rerecord the current greeting, press 1.
- To turn on or off your alternate greeting, press 2.
- To rerecord other greetings, press 3.
- To repeat the review of all of your greetings, press 4.
Adapted from Unity manual