Teacher Name: ____________________________________
Teacher Phone: ____________________________________
Teacher Email: _____________________________________
Zendesk Ticket Number: _____________________________
Are you or anyone in your class currently experiencing an issue?
- Yes
- No
What website(s)/app(s) are you currently experiencing an issue with?
- ___________________________________________________________________________
- ___________________________________________________________________________
- ___________________________________________________________________________
- ___________________________________________________________________________
- ___________________________________________________________________________
At what part is the issue occurring? It is for the entire site/app, or just a particular function?
Do you receive any error messages? If so, please include what the error message says:
Please list out the steps to recreate the issue: Please describe with as much detail as possible.
- ___________________________________________________________________________
- ___________________________________________________________________________
- ___________________________________________________________________________
- ___________________________________________________________________________
- ___________________________________________________________________________
If you are using Classlink to access the website/app, are you able to access the website/app if you login directly using the direct link? Classlink backup links list: https://support.indianriverschools.org/hc/en-us/articles/360059254933
Please try to clear the browser’s cookies and cache on the impacted device. Does that resolve the issue?
Directions: https://support.indianriverschools.org/hc/en-us/articles/4406319165715
Please try to restart the impacted device. Does that resolve the issue?
Does the issue happen on a personal device, cell phone, or while at home?
Have you found any ‘work arounds’ that allow you to get the site to work? Please describe with as much detail as possible.
What type of operating system is experiencing the issue?
- Windows
- ChromeOS
- iPad
- Android
- Other ______________________
What type of device does the issue occur on?
- Laptop
- Desktop
On what network does the issue occur?
- sdircN
- Guestwireless/BYOD
- Wired connection
- All
- Other (Hotspot,Home Network, etc)
Please list the name(s) of the users experiencing the issue? (First, Last and ID number)
- ___________________________________________________________________________
- ___________________________________________________________________________
- ___________________________________________________________________________
- ___________________________________________________________________________
- ___________________________________________________________________________
If using a district owned device, what is the hostname/device serial of the computer(s) impacted?
Directions for Windows: https://support.indianriverschools.org/hc/en-us/articles/360041785974
Directions for ChromeOS: https://support.indianriverschools.org/hc/en-us/articles/4406315282195
- ___________________________________________________________________________
- ___________________________________________________________________________
- ___________________________________________________________________________
- ___________________________________________________________________________
- ___________________________________________________________________________
- ___________________________________________________________________________
What is the exact date and time that these users experienced the issue?
- ___________________________________________________________________________
Other Observations/Comments: